Privacy Policy

Safe shopping

The trust of our customers, the security of their data and the protection of their privacy are of central importance to us. All information that you entrust to us about your person or your product interests, we use exclusively to present you an offer tailored to your needs.


Basically, you can visit the Cristalica online store without providing personal information. However, to provide individual services, it is necessary to process and use your personal information. Cristalica GmbH, the operator of the Cristalica Online Shop, complies with the applicable legal data protection regulations. Your data will only be collected, processed or used by us if you give us your consent or if a legal provision allows us to process or use it. Only such data is collected, processed and used as is necessary for the performance and use of our services or data that you voluntarily provide to us. These data will not be disclosed to third parties without your explicit consent.

Definition of personal data

The Federal Data Protection Act defines personal data as individual information about personal and factual circumstances of a specific or identifiable natural person. This includes in particular data such as your name, address, date of birth, gender, telephone number and e-mail address.

We only retain your data as long as it is necessary for the performance of our services or as required by legal obligations.

Our safety guarantee covers the following points:

1. Security of your online transactions

Your orders, your personal details such as your name, address or credit card information are protected by modern security systems. The transmission of this data is encrypted using the Secure Socket Layer (SSL), a security standard supported by most Internet browsers. This makes the data unreadable for outsiders. This technology offers the highest security and is also used by banks for data protection in online banking. You can see from the closed representation of a key or lock symbol in the lower status bar of your browser that data is transmitted in encrypted form. So together we will take all precautions to protect your personal information. You can help us by never sharing your password and using a browser that supports SSL encryption whenever we offer it (eg as part of the ordering process). So together we can make sure that your online shopping is really safe.

Data transfer to third parties is only for the purpose of doing business, e.g. Delivery and payment processing.

2. With a personal account, we offer you even more service

When you create a personal account at, we store your personally entered data on a specially protected server. Your data is encrypted prior to transmission and processing to protect you from misuse. With a personal account, the order process accelerates for another order for you. Your credit card details are not stored in your personal account.

3. Use of cookies

We use "session-related", so-called temporary cookies. These do not remain on your computer. If you leave our site, the temporary cookie will also be discarded. In addition, other cookies can be set to help us to optimize our website. These additional cookies are not required for the functioning of the website.

If you access our websites via a link in the Affiliate Program or via online advertising from a partner's website, we set a cookie for billing with this affiliate and for optimizing online advertising. There are no conclusions about your personal data possible.

Temporary or permanent cookies from advertising partners (so-called third-party cookies) are also used on our website. These cookies also do not allow any conclusions to be drawn to personal data.

As part of order data processing, Google Analytics conducts an analysis of user behavior for us. For this a cookie is set. You can object to the use of this information by clicking here:

For more information about the technology of Google Analytics, please refer to the Google Analytics Privacy Policy:

If you do not wish to accept cookies from your web browser, you can deactivate them in the settings of your web browser.

4. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install:

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website. Disable Google Analytics.

More information can be found at or at (for general information about Google Analytics and privacy). Please note that on this website Google Analytics has been extended by the code "gat._anonymizeIp ();" in order to ensure an anonymous collection of IP addresses (so-called IP-Masking).

We have entered into a contract data processing agreement with Google and are fully implementing the strict requirements of the German Data Protection Authority when using Google Analytics.

This website uses the demographics feature of Google Analytics. As a result, reports can be produced that contain statements on the age, gender and interests of the site visitors. These data are from Goggle interest-based advertising and from third-party visitor data. This data can not be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google Account, or generally prohibit the collection of your data by Google Analytics as outlined in the section "Opposition to Data Collection".

5. Server-Log-Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Verwendetes BetriebssystemOperating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

These data can not be assigned to specific persons. A merge of this data with other data sources will not be done. We reserve the right to examine this data retrospectively, if we become aware of any concrete indications of unlawful use.

6. Facebook - Plugins (Like-Button)

On our pages plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. You can recognize the Facebook plugins by the Facebook logo or the "Like - Button" ("Like") on our site. An overview of the Facebook plugins can be found at the following link:

If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

7. Twitter

Functions of the Twitter service are integrated on our sites. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. Further information can be found in the privacy policy of Twitter at the following link:

You can change your privacy settings on Twitter in the account settings at

8. Google+

Our pages use features of Google+. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Collecting and sharing information: You can use the Google+ button to Publish information worldwide. The Google+ button will provide you and other users with personalized content from Google and our partners. Google stores both the information that you have + 1'd for a content and information about the page that you viewed when you clicked +1. Your + 1's can appear as clues along with your profile name and photo on Google services, such as in search results or in your Google profile, or elsewhere on websites and ads on the web.

Google records information about your +1 activities to improve Google services for you and others. To use the Google+ button, you need a globally visible, public Google profile that has at least the name chosen for the profile. This name will be used in all Google services. In some cases, this name may also replace a different name that you used when sharing content through your Google Account. The identity of your Google Profile may be displayed to users who know your email address or have other identifying information from you.

Use of Information Collected: In addition to the uses outlined above, the information you provide will be used in accordance with applicable Google privacy practices. Google may publish summarized statistics about users' +1 activities or share them with users and partners, such as publishers, advertisers, or affiliate websites.

9. Instagram

Functions of the service Instagram are integrated on our sides. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, United States. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We point out that we as the provider of the pages do not receive knowledge of the content of the transmitted data and their use by Instagram.

For more information, see the Instagram Privacy Policy:

10. Pinterest

On our site, we use social plugins from the Pinterest social network operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA ("Pinterest"). When you visit a page that contains such a plugin, your browser connects directly to the servers of Pinterest. The plugin transmits protocol data to the server of Pinterest in the USA. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies.

For more information on the purpose, scope, and further processing and use of the data by Pinterest, as well as your rights and how to protect your privacy, see the privacy policy of Pinterest:

11. YouTube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube Plugin powered pages, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

For more information on how to handle user data, please refer to the YouTube Privacy Policy at:

12. Trusted Shops

To display our Trusted Shops seal of approval and any collected reviews as well as to offer the Trusted Shops products for buyers after placing an order, the Trusted Shops Trust Badge is included on this website.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in the optimal marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called, the Web server automatically stores a so-called server log file, which can be used, for example. Your IP address, date and time of the retrieval, transferred amount of data and the requesting provider (access data) contains and documented the call. These access data will not be evaluated and automatically overwritten within seven days after the end of your page visit.

Further personal data are only transferred to Trusted Shops, as far as you decide after the conclusion of an order for the use of Trusted Shops products or have already registered for the use. In this case, the contractual agreement between you and Trusted Shops applies.


By subscribing to the newsletter, your first name, last name and e-mail address will be used for your own advertising purposes with your consent. The consent to receive a newsletter by e-mail is revocable at any time. In each newsletter you will find a link with which you can revoke your consent.

Comments on this website

In addition to your comment, the comment function on this page will also include information about when the comment was created and, if you are not anonymous, the name of your chosen username.


Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

Your rights to information, deletion and blocking

You have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to correction, blocking or deletion of these data. Please contact us in this regard and with further questions on this topic:

Cristalica GmbH

Ringstrasse 26

03159 Döbern


Telefon: +49 (0) 355 289 442 115

Telefax: +49 (0) 355 289 442 601


Legal notice

Content and structure of the websites of Cristalica GmbH are protected by copyright. The reproduction of information or data, in particular the use of texts, parts of texts or images, requires the prior consent of Cristalica GmbH.

Changes to this privacy policy

We reserve the right to change or supplement the Privacy Policy as necessary. The change will be published here. Therefore, you should visit this website regularly to keep up to date with the privacy policy.

As of: Mai 2018

Please note: this text has ben machine-translated. Only the original german version of this privacy policy shall be legally binding